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DCOM Money Express

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DCOM Filipino Help Center
Posted: 26-02-20242024-02-26T00:42:39+09:00 2024-02-26T00:42:39+09:00

Seamless Sending, Instant Savings: Introducing the Next Generation DCOM Cards!

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Unlock a World of Convenience, meet the New DCOM Premier Club Card.

Global Remittance, Reimagined. Experience total freedom with the NEW DCOM Card. Thanks to our partnership with Lawson Bank, you can now send money home from over 13,500 ATMs anytime, 24/7.

We aren’t just making it easier; we’re making it cheaper. Enjoy the lowest ATM fees in Japan and keep more of your hard-earned money where it belongs. Fast. Affordable. Nationwide. Your world just got smaller.

Here’s what you need to know about the newest DCOM Card:

  • ATM Fee
  • How to Deposit
  • How to withdraw cash
  • Set your PIN (for withdrawal)
  • Change your PIN
  • How to block cards
  • How to Reactivate your card

1. ATM Fee

ATM Fee: ¥150 per transaction (up to ¥500,000 per deposit)
Withdrawal Fee: ¥250 per transaction (up to ¥200,000 per withdrawal)

New DCOM Gold Card details

2. How to Deposit using Lawson ATMs

This card is exclusive for use at Lawson ATMs across Japan.

2.1 Start: Tap the “English Guide” button on the screen.

You can choose english or if you prefer Japanese, just click 取引開始

2.2 Proceed: Click “Next” to continue.

2.3 Insert Card: Slide your DCOM Card into the machine.

2.4 Click “Deposit”

2.5 Insert the cash you wish to Deposit

Please note that the machine doesn’t accept coins

2.6 Check the details and click “Confirm” twice

Don’t forget to collect your card and your receipt

2.7 Finish: Don’t forget to grab your DCOM Card, Receipt, and any change!

Instant Updates!

No more waiting! Your deposit reflects in your DCOM Account in real-time. Check your balance now via DCOM Money Express App to see your updated funds instantly.

3. How to withdraw Cash

Withdraw anywhere, anytime!

Get your cash when you need it! Use your DCOM Deposit Card at any Lawson Bank ATM for only ¥250. Withdraw up to ¥200,000 in one go!

Fast, secure, and hassle-free. That’s the DCOM Gold experience.

3.1. Select “English Guidance” on the screen.

3.2. Tap “Next.”

3.3. Insert your DCOM Card.

3.4. Select “Withdrawal.”

3.5. Enter your 4-digit PIN.

Forgot your PIN? You can easily reset it via the DCOM App.

f. Enter the amount you wish to withdraw and tap “Confirm.”

Withdraw up to ¥200,000 in one go!

g. Collect your Cash, Card, and Receipt.

4. Set up/Change your PIN (for withdrawal)

You now have the power to withdraw money using the NEW DCOM Gold Card at any Lawson ATM.

To utilize this feature, you must first set up your PIN. Here’s how:

Using numbers associated with personal details such as your birthday or consecutive sequences like (1111, 2222, ~) are not allowed

5. Reset PIN code

Your security is our priority. If you suspect your PIN code has been compromised, you can quickly reset it using the DCOM App. Enjoy peace of mind knowing you can manage your card’s security anytime, anywhere.

6. How to block cards

Your security, in your hands. With our latest update, you can instantly block a lost or stolen card no calls needed. Enjoy total control and peace of mind, anytime, anywhere.

If you wish to request a replacement card, you can do so by:

7. How to Unlock your DCOM card

Found your card? Follow these steps to unlock it:

Meet your new DCOM Card: Faster. Better. Easier. 💳

Discover all the new things you can do in just a few taps. Encountered a glitch? Our support team has your back! We’re here to make every transaction as smooth as possible.

Try it today and experience the DCOM difference!

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      DCOM Filipino Help Center nagdagdag ng sagot Good Day! Yes po, real-time po ang bawat transaksiyon natin… 01-11-2024 di 5:47 hapon
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      Camille nagdagdag ng sagot Hi hinulpg lang ito nun Friday possible ba mareceive ko… 01-11-2024 di 5:46 hapon
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      DCOM Filipino Help Center nagdagdag ng sagot Good Day po! Pasensya na po ngunit ang serbisyo po… 01-11-2024 di 5:45 hapon
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      Elma nagdagdag ng sagot Gamit ng asawa ko fron uk is remitly, tapos isend… 01-11-2024 di 5:43 hapon

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    DCOM Money Express is a money transfer service to more than 200 countries. D. COMMUNICATIONS, INC. is based in Tokyo, Japan. Operated under License No. 00001 issued by the Hokuriku Finance Bureau, the Ministry of Finance of Japan.

    HEAD OFFICE

    Address: 6F Across Shinkawa Bldg.,
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    Hotline: 03-6661-2477
    Fax: 03-6661-9181
    E-mail: ph@sendmoney.co.jp

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