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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-11-2020In: DCOM App

How to log-in using DCOM App?


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How can I log into my DCOM account using DCOM App?

#dcom app log-in#dcom log-in
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Asked: 28-09-2026

How to Download Your Remittance Statement via the DCOM App (PDF Version)


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With DCOM, you can easily download your Remittance Statement to view your remittance transactions or use it for your tax refund. Simply follow the steps below: Step 1: From the Home screen, tap ACCOUNT.

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Asked: 02-12-2020In: DCOM Card

Can I withdraw money using DCOM card at ATM Yucho?


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Can I withdraw money from my DCOM account using DCOM card at ATM Yucho?

#dcom withdraw#withdraw from dcom card
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Asked: 02-07-2026In: Bank Direct Service

Withdraw with Confidence: Instant Access to Your Funds!


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Enjoy the freedom of moving your money back to your bank account anytime, anywhere. With DCOM’s seamless withdrawal feature, getting your funds exactly where you need them is faster and easier than ever. Step 1: Open the DCOM App and press ...

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Asked: 01-05-2026In: DCOM App

How to Withdraw Money via Bank Transfer


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You can withdraw money without having to go out of the premises of your home. With the DCOM App, you can make a request to withdraw your cash from your DCOM Balance back to your bank account. Follow the guide ...

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Asked: 30-11-2020In: Send Money

How many receivers can i register?


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How many receivers can i register and send money to?

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Asked: 30-11-2020In: Service fee and Exchange rate

Are Cash Pick-up and Account Deposit fees the same?


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Are there any difference in DCOM’s Remittance Fee or Service fee for both Cash Pick-up and Account deposit?

#dcom account deposit#dcom cash#dcom cash pick-up fee#dcom deposit fee#dcom fee
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Asked: 02-12-2020In: Receive Money

How many days until my receiver can claim the remittance for cash pick-up via DCOM?


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How long does it take until my receiver can claim the remittance for cash pick-up via DCOM?

#dcom cash pick-up#dcom receive money#dcom receiver
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Asked: 30-07-2025In: DCOM Card

How to Withdraw Money at JP Post/Yucho ATMs


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Using the DCOM GOLD Card, you can withdraw money from your DCOM Account via any JP Post or Yuucho ATMs! To avail DCOM Card’s withdrawal function, you must first set a PIN Code via DCOM App. Follow this guide on: ...

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Asked: 02-12-2020In: New Registration

Why is selfie needed for DCOM registration process?


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Why I have to take my selfie when registering DCOM account? What is it for?

#dcom registration#dcom security#dcom user verification#dcom verification
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    Can I send dollars to the Philippines using DCOM?

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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    What is DCOM's bank accounts?

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    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

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Address: 6F Across Shinkawa Bldg.,
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Tel: 03-6661-2477
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E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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