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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 19-11-2020In: OTP and Password

Ano po yung OTP?


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Hindi po ako makapag-log in. Ano po ba yung OTP? Para saan po yun?

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Asked: 30-11-2020In: Service fee and Exchange rate

Why is there 500 YEN deduction in my remittance?


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Upon my remittance using DCOM card, it cost additional 500Y besides remittance fee. What is this fee?

#dcom 500 yen#dcom remittance#dcom remittance fee
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Asked: 30-07-2025In: DCOM App

How to Set PIN Code for DCOM Card Withdrawal


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You now have the power to withdraw money using the DCOM Gold Card at any JP Post Bank/Yucho or Lawson ATMs nationwide! To utilize this feature, you must first set up your PIN. Here’s how: STEP 1: On the Home page, tap ...

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Asked: 30-07-2025In: DCOM Card

How to Withdraw Money at Lawson ATMs


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With the DCOM GOLD Card, you can now withdraw money from your DCOM Account at any Lawson Bank ATMs nationwide! To avail DCOM Card’s withdrawal function, you must first set a PIN Code via DCOM App. Follow this guide on:

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Asked: 02-12-2020In: DCOM App

How to use DCOM App’s free dial?


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Please give instruction on how to make free call to DCOM using DCOM App?

#dcom app free trial#dcom free trial
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Asked: 02-12-2020In: DCOM Card

Can my DCOM card be sent in a different address?


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I have already registered for DCOM account and DCOM card. Can my DCOM card be sent to different address?

#receive dcom card
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Asked: 13-03-2024In: DCOM Card

Seamless Sending, Instant Savings: Introducing the Next Generation DCOM Premier Club Cards!


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Exciting news from our partnership with Lawson Bank! Introducing the NEW DCOM Premier Club Cards, designed to elevate your remittance experience! With our new collaboration, customers can effortlessly conduct overseas remittances using the NEW DCOM Cards at over 13,500 Lawson Bank ...

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Asked: 02-12-2020In: Send Money

How will I know if my remittance has already been sent in my receiver’s bank?


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How will I know if my remittance has already been sent in my receiver’s bank?

#dcom receiver bank#dcom remittance#dcom send money
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Asked: 30-11-2020In: DCOM App

How to log-in using DCOM App?


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How can I log into my DCOM account using DCOM App?

#dcom app log-in#dcom log-in
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Asked: 02-12-2020In: DCOM Card

What is the direct to receiver card used for?


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What is the purpose of DCOM’ s direct to receiver card?

#dcom direct card#dcom direct to customer card#dcom receiver card
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  • TERESA OOISHI VILLANUEVA
    TERESA OOISHI VILLANUEVA added an answer Please I need the transaction successful receipt here 12-09-2025 at 5:19 pm
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    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

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Address: 6F Across Shinkawa Bldg.,
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Tel: 03-6661-2477
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E-mail: cs@sendmoney.co.jp

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Address: 1F Sakae Center Bldg.
3-13-20 Sakae, Naka-ku, Nagoya-shi, Aichi.

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