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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 02-12-2020In: DCOM App

How to do Identity Verification in DCOM App?


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I want to know the way to do Identity Verification in DCOM App.

#dcom identity verification#dcom verification
  • 1 1 Answer
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Asked: 30-06-2026In: DCOM Card

Deposit using DCOM Card at JP Post Bank ATMs


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With the DCOM Gold Card, you can actually deposit money via JP Post Bank/Yucho ATMs or any Lawson ATMs all throughout Japan. Follow these easy step-by-step guide on how to deposit money via JP Post Bank ATMs. STEP 1. Press ENGLISH ...

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Asked: 31-07-2025In: DCOM Card

Deposit using DCOM Card at Lawson ATMs


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With the DCOM Gold Card, you can actually deposit money via JP Post Bank/Yucho ATMs or any Lawson ATMs all throughout Japan. Follow these easy step-by-step guide on how to deposit money via Lawson ATMs. STEP 1. Press ENGLISH GUIDE.

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Asked: 02-12-2020In: Send Money

How will I know if my remittance has already been sent in my receiver’s bank?


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How will I know if my remittance has already been sent in my receiver’s bank?

#dcom receiver bank#dcom remittance#dcom send money
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Asked: 11-05-2026

Official Guide: Updating Your Personal ID for a New ID Card


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Keep your account active and secure by ensuring your latest identification documents are registered. To enjoy the latest features and a smoother upload experience, please ensure that your DCOM App is updated to version 5.7 before you begin. Step 1: From ...

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Asked: 11-05-2026

How to Update Your Registered Name via the DCOM App


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Learn how to easily update your registered name on the DCOM App. Follow our step-by-step guide to submit your Residence Card for verification and keep your account information accurate. Step 1: From the Main Screen, tap on the ACCOUNT.

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Asked: 13-05-2026

Transfer Money to DCOM JP Post Account via Yucho Direct


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You can use your personal Online JP Post Bank Account (Yuucho Direct) to transfer to DCOM’s bank account. You can also use the DCOM Deposit Card (GOLD) for a faster funds reflection, click here for details: Deposit using DCOM ...

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Asked: 28-09-2026

How to Request Your Remittance Statement via the DCOM App (Post-Mail)


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With DCOM, you can easily request to have your Remittance Statement sent by post. You can use it to review your remittance transactions or if you need it for your tax refund. Follow the simple steps below: Step1: Open the DCOM App, ...

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Asked: 02-12-2020In: OTP and Password

Can I change my DCOM App password to an easier one?


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Can I change my password to an easier one?

#dcom password#dcom password change
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Asked: 02-07-2026

Ready for DCOM Instant Top-Up x JP Bank? Update Your Phone Number First!


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To enjoy seamless, hassle-free deposits via DCOM Direct Banking, ensure your current Japanese phone number is registered to your JP Bank account. Here is your quick ATM guide: 📌 Important Reminder: Please note that changing your phone number are only available ...

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    Can I send dollars to the Philippines using DCOM?

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    Is there a fee for requesting Remittance Statement?

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    What is DCOM's bank accounts?

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    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

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Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

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Address: 1B, 1F Nagoya Sakae Bldg,
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