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DCOM Money Express

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DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-07-2025In: DCOM Card

How to Withdraw Money at JP Post/Yucho ATMs


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Using the DCOM GOLD Card, you can withdraw money from your DCOM Account via any JP Post or Yuucho ATMs! To avail DCOM Card’s withdrawal function, you must first set a PIN Code via DCOM App. Follow this guide on: ...

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Asked: 02-12-2020In: DCOM App

How to do Identity Verification in DCOM App?


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I want to know the way to do Identity Verification in DCOM App.

#dcom identity verification#dcom verification
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Asked: 30-01-2021

DCOM & Account Information You Need to Know


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DCOM places great importance on account and customer information security. Therefore, DCOM applies various modern technologies such as integrating OTP codes into the application, using biometric security, etc., to help customers protect their accounts as well as their assets. In addition, ...

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Asked: 28-09-2026

How to Request Your Remittance Statement via the DCOM App (Post-Mail)


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With DCOM, you can easily request to have your Remittance Statement sent by post. You can use it to review your remittance transactions or if you need it for your tax refund. Follow the simple steps below: Step1: Open the DCOM App, ...

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Asked: 06-02-2024

Guide on Updating Personal Document Using the DCOM App


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Customers can conveniently update their personal information through the DCOM app when their residence card expires, when changing visas, or updating their address. The purpose of updating personal information is twofold: For customers with expired foreign residence cards, DCOM supports a ...

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Asked: 13-05-2026

Transfer Money to Your DCOM Virtual Account


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You can easily transfer funds from any of your personal bank accounts to your DCOM Virtual Account. But first make sure you’ve created your virtual account.How to Create a DCOM Virtual Account. Once your virtual account is ready, follow the ...

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Asked: 07-11-2025In: Others

How to Register on DCOM Money Express via Website


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You can also register with DCOM Money Express through the website. Here’s how. Access the website via this link:https://sendmoney.co.jp/en 1. Click the link above and select “Register.”

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Asked: 02-12-2020In: DCOM Card

Does my DCOM Card have expiration date?


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When will my DCOM Card expire?

#dcom card expiration date#dcom card expire
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Asked: 10-04-2026

Stay Updated: Check Your DCOM Points Now


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You can easily view your DCOM Points and other related details in the DCOM Money Express App by following the steps below: Step 1: Access the Invite Section From the Home Page, tap INVITE.

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Asked: 02-12-2020In: DCOM Card

How to add new receiver using DCOM App?


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I want to add receiver using DCOM App.

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    Can I send dollars to the Philippines using DCOM?

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    Is there a fee for requesting Remittance Statement?

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    What is DCOM's bank accounts?

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  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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About


DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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