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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-11-2020In: OTP and Password

What is DCOM’s OTP?


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I do not know what OTP and its function is. Should I do OTP set-up in DCOM App?

#app dcom#otp dcom
  • 6 6 Answers
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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 11-05-2026

Official Guide: Updating Your Personal ID for a New ID Card


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Keep your account active and secure by ensuring your latest identification documents are registered. To enjoy the latest features and a smoother upload experience, please ensure that your DCOM App is updated to version 5.7 before you begin. Step 1: From ...

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Asked: 02-12-2020In: DCOM App

How to use DCOM App’s free dial?


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Please give instruction on how to make free call to DCOM using DCOM App?

#dcom app free trial#dcom free trial
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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 12-05-2026In: Send Money

Transfer Money to DCOM SMBC Account via Online Banking


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You can use your personal SMBC Bank Account to transfer to DCOM’s bank account. You can also use the DCOM Deposit Card (GOLD) for a faster funds reflection, click here for details: Deposit using DCOM Card at Lawson ATMsDeposit ...

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Asked: 02-12-2020In: Remittance Statement

Can i ask for a receipt from DCOM?


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I have made several transaction through DCOM. Can I request receipt from DCOM?

#dcom receipt#dcom remittance statement#dcom transaction receipt
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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 01-05-2026

No Card? No Problem! Experience the Ultimate Convenience at Any Seven Bank ATM.


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We’ve heard your suggestions! You can now fund your account using only your smartphone. It’s the fastest, most recommended way to send money home via any of the 27,000+ Seven Bank ATMs nationwide. Step 1: On the ATM screen, press DEPOSIT/WITHDRAWAL ...

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Asked: 30-11-2020In: Remittance Statement

How can i request a remittance statement from DCOM?


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How to request a remittance statement from DCOM? How many remittance statement can I receive from DCOM yearly?

#dcom remittance#dcom remittance statement
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Asked: 30-11-2020In: Others

Where can I find my Reference number?


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Where can I find my Reference number?

#dcom reference
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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 11-05-2026

How to Update Your Registered Name via the DCOM App


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Learn how to easily update your registered name on the DCOM App. Follow our step-by-step guide to submit your Residence Card for verification and keep your account information accurate. Step 1: From the Main Screen, tap on the ACCOUNT.

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DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 28-04-2025In: DCOM App

The NEW & IMPROVED DCOM APP — it’s finally here!


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New and Improved DCOM App

We are very proud to announce the release of the greatest update the DCOM app has ever received — yet! Improved ...

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    Can I send dollars to the Philippines using DCOM?

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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    What is DCOM's bank accounts?

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  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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