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DCOM Money Express

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DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 01-05-2026

You Asked, We Listened: Seven Bank ATM Deposits Are Now Available!


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To provide you with the most convenient remittance experience, DCOM Deposit Cards are now usable at Seven Bank ATMs. Whether you are at a 7-Eleven or a major train station, your deposit is just a few taps away. Follow this ...

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Asked: 01-05-2026In: DCOM App

How to Withdraw Money via Bank Transfer


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You can withdraw money without having to go out of the premises of your home. With the DCOM App, you can make a request to withdraw your cash from your DCOM Balance back to your bank account. Follow the guide ...

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Asked: 30-01-2021

DCOM & Account Information You Need to Know


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DCOM places great importance on account and customer information security. Therefore, DCOM applies various modern technologies such as integrating OTP codes into the application, using biometric security, etc., to help customers protect their accounts as well as their assets. In addition, ...

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Asked: 02-12-2020In: DCOM Card

Until how many DCOM’s direct cards can i ask for?


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What is the maximum number of DCOM’s  direct to customer card that I can register?

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Asked: 02-12-2020In: DCOM Card

What is the direct to receiver card used for?


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What is the purpose of DCOM’ s direct to receiver card?

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Asked: 30-11-2020In: DCOM Card

How many days will my DCOM card arrive?


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I have registered DCOM account. When can I receive DCOM card?

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Asked: 02-12-2020In: Send Money

How much is the transaction limit via DCOM?


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What is the transaction limit in DCOM?

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Asked: 02-12-2020In: Others

How can I contact DCOM?


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Please give me contact method of DCOM.

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Asked: 11-05-2026

Official Guide: Updating Your Personal ID for a New ID Card


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Keep your account active and secure by ensuring your latest identification documents are registered. To enjoy the latest features and a smoother upload experience, please ensure that your DCOM App is updated to version 5.7 before you begin. Step 1: From ...

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Asked: 02-12-2020In: DCOM Card

How to add new receiver using DCOM App?


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I want to add receiver using DCOM App.

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    Can I send dollars to the Philippines using DCOM?

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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    There is no issued date in my receiver's ID, what

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  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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