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DCOM Money Express

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DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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  1. Asked: 30-11-2020In: DCOM App

    What is my username to log into DCOM App?

    RobertDealo
    Added an answer on 17-08-2022 at 9:20 pm

    Sveiki, aš norėjau sužinoti jūsų kainą.

    Sveiki, aš norėjau sužinoti jūsų kainą.

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  2. Asked: 02-12-2020In: DCOM Card

    Can I withdraw money using DCOM card at ATM Yucho?

    DCOM Vietnam Help Center

    DCOM Vietnam Help Center

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    DCOM Vietnam Help Center Chăm sóc khách hàng
    Added an answer on 04-12-2020 at 8:35 pm

    You cannot use the DCOM card to withdraw money from your DCOM account. For withdrawal, you may use the DCOM App.

    You cannot use the DCOM card to withdraw money from your DCOM account. For withdrawal, you may use the DCOM App.

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  3. Asked: 02-12-2020In: Send money

    Can i use the service from Philippines to Japan?

    DCOM Filipino Help Center

    DCOM Filipino Help Center

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    DCOM Filipino Help Center
    Added an answer on 03-12-2020 at 11:36 pm

    Unfortunately, We don't have that service yet. Just follow our Facebook Fanpage to be updated on our new services.

    Unfortunately, We don’t have that service yet.

    Just follow our Facebook Fanpage to be updated on our new services.

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  4. Asked: 02-12-2020In: DCOM App

    How to add my receiver’s GCASH or Paymaya in the app?

    DCOM Help Center

    DCOM Help Center

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    Added an answer on 02-12-2020 at 5:39 pm

    Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA)

    Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA)

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  5. Asked: 02-12-2020In: Send money

    Can I send money to Hongkong / US via DCOM service?

    DCOM Help Center

    DCOM Help Center

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    Added an answer on 02-12-2020 at 5:37 pm

    As of now, we are not yet available for the countries mentioned.

    As of now, we are not yet available for the countries mentioned.

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  6. Asked: 02-12-2020In: Receive money

    How many days until my remittance be credited in receiver’s bank account?

    DCOM Help Center

    DCOM Help Center

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    Added an answer on 02-12-2020 at 5:37 pm

    It depends on your receiver's bank. For MAJOR Banks (BDO, BPI, Landbank, Metrobank), it will be REAL TIME. Usually, it only take minutes for the remittance to be credited. For other banks, it depends on the bank's processing time.

    It depends on your receiver’s bank. For MAJOR Banks (BDO, BPI, Landbank, Metrobank), it will be REAL TIME. Usually, it only take minutes for the remittance to be credited. For other banks, it depends on the bank’s processing time.

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  7. Asked: 02-12-2020In: DCOM Card

    Is there a fee for getting a direct to receiver card of DCOM?

    DCOM Help Center

    DCOM Help Center

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    Added an answer on 02-12-2020 at 5:36 pm

    Our direct to receiver card has a FREE issuance.

    Our direct to receiver card has a FREE issuance.

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  8. Asked: 02-12-2020In: Receive money

    How many days until my receiver can claim the remittance for cash pick-up via DCOM?

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    DCOM Help Center

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    DCOM Help Center
    Added an answer on 02-12-2020 at 5:36 pm
    This answer was edited.

    Usually, as fast as 8-10 minutes, you may receive the reference number and forward it to your receiver to claim the money in the Philippines.

    Usually, as fast as 8-10 minutes, you may receive the reference number and forward it to your receiver to claim the money in the Philippines.

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  9. Asked: 02-12-2020In: Send money

    Are there any other deductions for my remittance in the Philippines via DCOM?

    DCOM Help Center

    DCOM Help Center

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    DCOM Help Center
    Added an answer on 02-12-2020 at 5:36 pm
    This answer was edited.

    There are no deductions in the Philippines. The amount in php sent will be the exact amount that your receiver will receive.

    There are no deductions in the Philippines. The amount in php sent will be the exact amount that your receiver will receive.

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  10. Asked: 02-12-2020In: DCOM Card

    Until how many DCOM’s direct cards can i ask for?

    DCOM Help Center

    DCOM Help Center

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    DCOM Help Center
    Added an answer on 02-12-2020 at 5:35 pm

    We give a maximum of 5 direct cards + 1 unlimited cards per customer.

    We give a maximum of 5 direct cards + 1 unlimited cards per customer.

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    What is my username to log into DCOM App?

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    Can I send money to Hongkong / US via DCOM

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  • AdonyaUseli
    AdonyaUseli added an answer Next. 20-08-2022 at 2:46 pm
  • RobertDealo
    RobertDealo added an answer Sveiki, aš norėjau sužinoti jūsų kainą. 17-08-2022 at 9:20 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
  • DCOM Filipino Help Center
    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
  • DCOM Help Center
    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

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