DCOM HELP CENTER
DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
#DCOMHowTo Request DCOM Premier Club Cards
Thanks.
Thanks.
See lessCan I withdraw money using DCOM card at ATM Yucho?
DCOM Vietnam Help Center
You cannot use the DCOM card to withdraw money from your DCOM account. For withdrawal, you may use the DCOM App.
You cannot use the DCOM card to withdraw money from your DCOM account. For withdrawal, you may use the DCOM App.
See lessCan i use the service from Philippines to Japan?
DCOM Filipino Help Center
Unfortunately, We don't have that service yet. Just follow our Facebook Fanpage to be updated on our new services.
Unfortunately, We don’t have that service yet.
Just follow our Facebook Fanpage to be updated on our new services.
See lessHow to add my receiver’s GCASH or Paymaya in the app?
DCOM Help Center
Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA)
Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA)
See lessCan I send money to Hongkong / US via DCOM service?
DCOM Help Center
As of now, we are not yet available for the countries mentioned.
As of now, we are not yet available for the countries mentioned.
See lessHow many days until my remittance be credited in receiver’s bank account?
DCOM Help Center
It depends on your receiver's bank. For MAJOR Banks (BDO, BPI, Landbank, Metrobank), it will be REAL TIME. Usually, it only take minutes for the remittance to be credited. For other banks, it depends on the bank's processing time.
It depends on your receiver’s bank. For MAJOR Banks (BDO, BPI, Landbank, Metrobank), it will be REAL TIME. Usually, it only take minutes for the remittance to be credited. For other banks, it depends on the bank’s processing time.
See lessIs there a fee for getting a direct to receiver card of DCOM?
DCOM Help Center
Our direct to receiver card has a FREE issuance.
Our direct to receiver card has a FREE issuance.
See lessHow many days until my receiver can claim the remittance for cash pick-up via DCOM?
DCOM Help Center
Usually, as fast as 8-10 minutes, you may receive the reference number and forward it to your receiver to claim the money in the Philippines.
Usually, as fast as 8-10 minutes, you may receive the reference number and forward it to your receiver to claim the money in the Philippines.
See lessAre there any other deductions for my remittance in the Philippines via DCOM?
DCOM Help Center
There are no deductions in the Philippines. The amount in php sent will be the exact amount that your receiver will receive.
There are no deductions in the Philippines. The amount in php sent will be the exact amount that your receiver will receive.
See lessUntil how many DCOM’s direct cards can i ask for?
DCOM Help Center
We give a maximum of 5 direct cards + 1 unlimited cards per customer.
We give a maximum of 5 direct cards + 1 unlimited cards per customer.
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