DCOM HELP CENTER
DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
How can I contact DCOM?
DCOM Help Center
Softbank: 080-4435-8484 Ntt Docomo: 090-2334-8585 AU: 08067608686 Office Number: 03-6661-2477 (Loc 3) or you can call us for free using the DCOM App. + Download the app now: - iOS: http://ad.sendmoney.jp/pr/iOS - Android: http://ad.sendmoney.jp/pr/Android Click the link to download the DCOM App
Softbank: 080-4435-8484
Ntt Docomo: 090-2334-8585
AU: 08067608686
Office Number: 03-6661-2477 (Loc 3)
or you can call us for free using the DCOM App.
+ Download the app now:
See less– iOS: http://ad.sendmoney.jp/pr/iOS
– Android: http://ad.sendmoney.jp/pr/Android
Click the link to download the DCOM App
Until what time is DCOM open today?
DCOM Help Center
DCOM BUSINESS HOURS Monday to Friday - 09:30AM-8:30PM Sunday and Holiday - 10:00AM-3:30PM *Saturday - Official Day-Off
DCOM BUSINESS HOURS
Monday to Friday – 09:30AM-8:30PM
See lessSunday and Holiday – 10:00AM-3:30PM
*Saturday – Official Day-Off
Why is selfie needed for DCOM registration process?
DCOM Help Center
In line with our new policy for security reasons, kindly provide your selfie together with your Residence Card at i-send ang photo dito para po sa inyong request. Note: Residence card information in the photo should be clearly shown. This is for security purposes to protect your DCOM account from anRead more
In line with our new policy for security reasons, kindly provide your selfie together
with your Residence Card at i-send ang photo dito para po sa inyong request.
Note: Residence card information in the photo should be clearly shown.
See lessThis is for security purposes to protect your DCOM account from any suspicious activity.
How to add new receiver using DCOM App?
DCOM Help Center
Follow the instructions in the photo guide to add a new receiver using the DCOM App or message us at our facebook page at: m.me/DCOMFilipino
Follow the instructions in the photo guide to add a new receiver using the DCOM App
or message us at our facebook page at: m.me/DCOMFilipino
See lessThere is no issued date in my receiver’s ID, what should i write?
DCOM Help Center
If your receiver's ID has no issued date, you may use last year's date. (Follow the instructions in the photo guide)
If your receiver’s ID has no issued date, you may use last year’s date. (Follow the instructions in the photo guide)
See lessHow much is the transaction limit via DCOM?
DCOM Help Center
DCOM Limit: for Cash Pick-up: 300,000 JPY / Transaction for Account Deposit: 1,000,000 JPY / Day
DCOM Limit:
for Cash Pick-up: 300,000 JPY / Transaction
See lessfor Account Deposit: 1,000,000 JPY / Day
Can my DCOM card be sent in a different address?
DCOM Help Center
Our apologies but we will only follow your Residence Card address as your official address.
Our apologies but we will only follow your Residence Card address as your official address.
See lessWhat receiver’s IDs are accepted?
DCOM Help Center
You may use any of your receiver's Official ID in your country. If your receiver's ID has no issued date, you may follow the instructions in the photo guide.
You may use any of your receiver’s Official ID in your country.
If your receiver’s ID has no issued date, you may follow the instructions in the photo guide.
See lessWhat if my receiver has no passport?
DCOM Help Center
You may use any of your receiver's Official ID in the Philippines. If your receiver's ID has no issued date, you may follow the instructions in the photo guide.
You may use any of your receiver’s Official ID in the Philippines.
If your receiver’s ID has no issued date, you may follow the instructions in the photo guide.
See lessAre you open during weekends?
DCOM Help Center
DCOM is officially on holiday during Saturdays and open during Sundays from 10:00 AM until 3:30 PM.
DCOM is officially on holiday during Saturdays and open during Sundays from 10:00 AM until 3:30 PM.
See less