DCOM HELP CENTER
DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
Lost your password? Please enter your email address. You will receive a link and will create a new password via email.
DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
Can I change my DCOM App password to an easier one?
DCOM Help Center
Yes, once you logged in to the DCOM App, Just go to MENU (It is located in the top left corner of your screen) and choose CHANGE PASSWORD. From There, you will be able to change your password to an easier to remember one.
Yes, once you logged in to the DCOM App,
Just go to MENU (It is located in the top left corner of your screen) and choose CHANGE PASSWORD.
From There, you will be able to change your password to an easier to remember one.
See lessHow much is the minimum amount that i can send?
DCOM Help Center
The minimum amount that you can send using DCOM is 500PHP.
The minimum amount that you can send using DCOM is 500PHP.
See lessHow to do Identity Verification in DCOM App?
DCOM Help Center
Please follow the instructions in the photo.
Please follow the instructions in the photo.
See lessI sent money but my receiver cannot claim. Can I change my receiver?
DCOM Help Center
FOR AMENDMENT: 1. Duration: Usually 2-3 days. We will inform you once it is ready for pick up. 2. Reminder: you may only change your information ONCE. 3. Need: Please send us a picture of your RECEIVER'S VALID ID. -- To check the correct name.
FOR AMENDMENT:
1. Duration: Usually 2-3 days. We will inform you once it is ready for pick up.
See less2. Reminder: you may only change your information ONCE.
3. Need: Please send us a picture of your RECEIVER’S VALID ID.
— To check the correct name.
Does my DCOM Card have expiration date?
DCOM Help Center
Your DCOM Card has no expiration date. You can use it forever.
Your DCOM Card has no expiration date. You can use it forever.
See lessWhat promotion code will I write in DCOM App?
DCOM Help Center
There is no need to write anything in the promotion code.
There is no need to write anything in the promotion code.
See lessHow will I know if my remittance has already been sent in my receiver’s bank?
DCOM Help Center
You will receive a notification in your notification method choice when you registered. this is via email, SMS, or Messenger. You may also check your transaction status at our DCOM App under Transaction History Download the DCOM App and log-in Download the app now: - iOS: http://ad.sendmoney.jp/pr/iRead more
You will receive a notification in your notification method choice when you registered.
this is via email, SMS, or Messenger.
You may also check your transaction status at our DCOM App under Transaction History
Download the DCOM App and log-in
Download the app now:
See less– iOS: http://ad.sendmoney.jp/pr/iOS
– Android: http://ad.sendmoney.jp/pr/Android
Click the link to download the DCOM App.
Can i ask for a receipt from DCOM?
DCOM Help Center
You may check your transaction receipt using the DCOM App. Download, log-in your account and follow the instructions in the photo. Download the app now: - iOS: http: //ad.sendmoney.jp/pr/iOS - Android: http://ad.sendmoney.jp/pr/Android Click the link to download the DCOM App.
You may check your transaction receipt using the DCOM App.
Download, log-in your account and follow the instructions in the photo.
Download the app now:
See less– iOS: http: //ad.sendmoney.jp/pr/iOS
– Android: http://ad.sendmoney.jp/pr/Android
Click the link to download the DCOM App.
What is the direct to receiver card used for?
DCOM Help Center
C-PREMIER DIRECT TO RECEIVER CARD ✔ 24/7 service ✔ 500YEN deposit charge + SERVICE FEE ✔ Can be used during SATURDAY, SUNDAY, and Japan HOLIDAYS. ✔ Wait for the Reference number in your E-mail, SMS, or DCOM App.
C-PREMIER DIRECT TO RECEIVER CARD
✔ 24/7 service
See less✔ 500YEN deposit charge + SERVICE FEE
✔ Can be used during SATURDAY, SUNDAY, and Japan HOLIDAYS.
✔ Wait for the Reference number in your E-mail, SMS, or DCOM App.
Is My Number card needed to send money using DCOM?
DCOM Help Center
You only need your residence card to register and use our services.
You only need your residence card to register and use our services.
See less