DCOM HELP CENTER
DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
Lost your password? Please enter your email address. You will receive a link and will create a new password via email.
DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.
What is my DCOM Card pin code?
DCOM Help Center
Your DCOM Card has no Pin Code. DCOM Card is a one way transaction card only. You may only use the card to deposit money so pin code is not necessary.
Your DCOM Card has no Pin Code.
DCOM Card is a one way transaction card only. You may only use the card to deposit money so pin code is not necessary.
See lessHow many receivers can i register?
DCOM Help Center
You may register many receivers in your DCOM Account. To add receiver, please follow the photo guide or message us at m.me/DCOMFilipino
You may register many receivers in your DCOM Account.
To add receiver, please follow the photo guide or message us at m.me/DCOMFilipino
See lessHow many days will my DCOM card arrive?
DCOM Help Center
Once your registration has been verified, we will send a DCOM Card which will be receiver in 2 to 3 working days depending on your location.
Once your registration has been verified, we will send a DCOM Card which will be receiver in 2 to 3 working days depending on your location.
See lessCan i send money from Japan to Japan?
DCOM Help Center
Our apologies but for now, DCOM Money Express has no Japan to Japan service available.
Our apologies but for now, DCOM Money Express has no Japan to Japan service available.
See lessWhy is there 500 YEN deduction in my remittance?
DCOM Help Center
For every deposit using DCOM Card, there is a 500 YEN deduction for JP Post, not DCOM.
For every deposit using DCOM Card, there is a 500 YEN deduction for JP Post, not DCOM.
See lessWhen is your holiday?
DCOM Help Center
This is our working hours: DCOM BUSINESS HOURS Monday to Friday - 09:30AM-8:30PM Sunday and Holiday - 10:00AM-3:30PM *Saturday - Official Day-Off"
This is our working hours:
DCOM BUSINESS HOURS
Monday to Friday – 09:30AM-8:30PM
See lessSunday and Holiday – 10:00AM-3:30PM
*Saturday – Official Day-Off”
Where can I find my Reference number?
DCOM Help Center
You will receive your Reference number in your notification method choice when you registered. this is via email, SMS, or Messenger. You may also check your transaction's Reference number at our DCOM App under Transaction History Download the DCOM App and log-in Download the app now: iOS: 📲 http://aRead more
You will receive your Reference number in your notification method choice when you registered.
this is via email, SMS, or Messenger.
You may also check your transaction’s Reference number at our DCOM App under Transaction History
Download the DCOM App and log-in
Download the app now:
See lessiOS: 📲 http://ad.sendmoney.jp/pr/iOS 🌟
Android: 📲 http://ad.sendmoney.jp/pr/Android ♦️
Click the link to download the DCOM App.
Can I send my ID in messenger?
DCOM Help Center
For the security of your information, we do not encourage sending IDs in Messenger. Download our DCOM App and log-in to upload your ID. Download the app now: iOS: 📲 http://ad.sendmoney.jp/pr/iOS 🌟 Android: 📲 http://ad.sendmoney.jp/pr/Android ♦️ Click the link to download our DCOM App.
For the security of your information, we do not encourage sending IDs in Messenger.
Download our DCOM App and log-in to upload your ID.
Download the app now:
See lessiOS: 📲 http://ad.sendmoney.jp/pr/iOS 🌟
Android: 📲 http://ad.sendmoney.jp/pr/Android ♦️
Click the link to download our DCOM App.
How much is the rate today?
DCOM Help Center
To be updated in DCOM's Exchange Rate, follow us on our facebook page: fb.com/DCOMFilipino or Download our DCOM App. There will be notifications for every change in our exchange rates real-time. Download the app now: iOS: 📲 http://ad.sendmoney.jp/pr/iOS 🌟 Android: 📲 http://ad.sendmoney.jp/pr/AndroidRead more
To be updated in DCOM’s Exchange Rate, follow us on our facebook page: fb.com/DCOMFilipino
or
Download our DCOM App. There will be notifications for every change in our exchange rates real-time.
Download the app now:
See lessiOS: 📲 http://ad.sendmoney.jp/pr/iOS 🌟
Android: 📲 http://ad.sendmoney.jp/pr/Android ♦️
Click the link to download the DCOM App.
Are Cash Pick-up and Account Deposit fees the same?
DCOM Help Center
Yes, our Remittance Fee or Service fee for both Cash Pick-up and Account deposit is the same.
Yes, our Remittance Fee or Service fee for both Cash Pick-up and Account deposit is the same.
See less