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DCOM Money Express

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DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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DCOM Filipino Help Center
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DCOM Filipino Help Center

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Asked: 13-05-2026

Transfer Money to DCOM MUFG Account via ATM


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You can use your personal MUFG Bank Account to transfer to DCOM’s bank account. You can also use the DCOM Deposit Card (GOLD) for a faster funds reflection, click here for details: Deposit using DCOM Card at Lawson ATMDeposit ...

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Asked: 10-04-2026

Maximize Rewards: Redeem Your DCOM Points Now


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You can redeem your DCOM Points in two (2) ways using the DCOM Money Express App. Choose the option that best fits your needs. A. Redeem to DCOM Balance Convert your DCOM Points into DCOM Balance and use it for future remittance ...

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Asked: 30-11-2020In: Service fee and Exchange rate

Are there other charges aside from Remittance Fee?


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I want to know if there are any other fees when using DCOM service besides remittance fee?

#dcom deposit fee#dcom fee#dcom service fee
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Asked: 30-11-2020In: Receive Money

What Cash Pick-up Locations can my remittance be claimed?


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Where can my receiver claim cash pick-up after I made transaction via DCOM?

#cash pick-up dcom#cash pick-up location#cash pick-up remittance dcom
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Asked: 12-05-2026

Official Guide: Updating Your Nationality via the DCOM App


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Keep your account seamless and compliant with just a few taps. To enjoy a faster and more secure verification process, please ensure that your DCOM App is updated to version 5.7 before proceeding. Step 1: From the Main Screen, tap the ...

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Asked: 30-11-2020In: Service fee and Exchange rate

How much is the rate today?


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How can I update DCOM’s exchange rate?

#dcom exchange rate#dcom rate
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Asked: 02-07-2026

Ready for DCOM Instant Top-Up x JP Bank? Update Your Phone Number First!


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To enjoy seamless, hassle-free deposits via DCOM Direct Banking, ensure your current Japanese phone number is registered to your JP Bank account. Here is your quick ATM guide: 📌 Important Reminder: Please note that changing your phone number are only available ...

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Asked: 02-07-2026

Withdraw with Confidence: Instant Access to Your Funds!


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Enjoy the freedom of moving your money back to your bank account anytime, anywhere. With DCOM’s seamless withdrawal feature, getting your funds exactly where you need them is faster and easier than ever. Step 1: Open the DCOM App and press ...

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Asked: 30-11-2020In: OTP and Password

What is DCOM’s OTP?


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I do not know what OTP and its function is. Should I do OTP set-up in DCOM App?

#app dcom#otp dcom
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Asked: 02-12-2020In: DCOM Card

Is there a fee for getting a direct to receiver card of DCOM?


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Does DCOM card cost? How much is it?

#dcom card cost#dcom card fee
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    Can I send dollars to the Philippines using DCOM?

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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    There is no issued date in my receiver's ID, what

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  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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