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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-11-2020In: DCOM Card

How many days will my DCOM card arrive?


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I have registered DCOM account. When can I receive DCOM card?

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Asked: 02-12-2020In: Send Money

How will I know if my remittance has already been sent in my receiver’s bank?


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How will I know if my remittance has already been sent in my receiver’s bank?

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Asked: 02-12-2020In: Others

Do DCOM has walk-in office?


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Is there any walk-in office of DCOM in Japan?

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Asked: 30-01-2021

DCOM & Account Information You Need to Know


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DCOM places great importance on account and customer information security. Therefore, DCOM applies various modern technologies such as integrating OTP codes into the application, using biometric security, etc., to help customers protect their accounts as well as their assets. In addition, ...

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Asked: 02-07-2026

Ready for DCOM Instant Top-Up x JP Bank? Update Your Phone Number First!


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To enjoy seamless, hassle-free deposits via DCOM Direct Banking, ensure your current Japanese phone number is registered to your JP Bank account. Here is your quick ATM guide: 📌 Important Reminder: Please note that changing your phone number are only available ...

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Asked: 25-05-2026

Don’t Let an Outdated Card Delay Your Next Remittance: Upgrade Your DCOM Card Today!


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IMPORTANT NOTICE FOR CUSTOMERS REGISTERED BEFORE FEBRUARY 1, 2024 ‼️ DCOM successfully transitioned to an upgraded card system on January 2, 2024. If you are still using an old card (card number starting with “BA…”), please request your new card today ...

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Asked: 11-05-2026

How to Update Your Registered Name via the DCOM App


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Learn how to easily update your registered name on the DCOM App. Follow our step-by-step guide to submit your Residence Card for verification and keep your account information accurate. Step 1: From the Main Screen, tap on the ACCOUNT.

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Asked: 28-09-2026

How to Request Your Remittance Statement via the DCOM App (Post-Mail)


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With DCOM, you can easily request to have your Remittance Statement sent by post. You can use it to review your remittance transactions or if you need it for your tax refund. Follow the simple steps below: Step1: Open the DCOM App, ...

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Asked: 11-05-2026

Official Guide: Updating Your Personal ID and Registered Address


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Keeping your identification and address records current is essential for uninterrupted and secure transactions. To ensure a seamless upload and verification process, please make sure your DCOM App is updated to version 5.7 before you begin. Step 1: From the Main ...

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Asked: 02-12-2020In: Receive Money

How many days until my remittance be credited in receiver’s bank account?


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How long does it take until my remittance is credited in receiver’s bank account?

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    Can I send dollars to the Philippines using DCOM?

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    How to add my receiver's GCASH or Paymaya in the

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    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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