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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-11-2020In: Send Money

Can i send money from Japan to Japan?


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Does DCOM provide the service to send money within Japan?

#dcom send japan#dcom send money
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Asked: 30-11-2020In: Others

How to refer in DCOM?


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How can I refer my friends and acquaintance to use DCOM service?

#dcom introduce#dcom refer#dcom referall
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Asked: 02-12-2020In: DCOM Card

Can my DCOM card be sent in a different address?


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I have already registered for DCOM account and DCOM card. Can my DCOM card be sent to different address?

#receive dcom card
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Asked: 30-11-2020In: Service fee and Exchange rate

Are Cash Pick-up and Account Deposit fees the same?


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Are there any difference in DCOM’s Remittance Fee or Service fee for both Cash Pick-up and Account deposit?

#dcom account deposit#dcom cash#dcom cash pick-up fee#dcom deposit fee#dcom fee
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Asked: 02-12-2020In: Send Money

Is My Number card needed to send money using DCOM?


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Is My number card necessary?

#dcom my number#dcom my number card#dcom registration
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DCOM Filipino Help Center
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Asked: 01-05-2026

You Asked, We Listened: Seven Bank ATM Deposits Are Now Available!


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To provide you with the most convenient remittance experience, DCOM Deposit Cards are now usable at Seven Bank ATMs. Whether you are at a 7-Eleven or a major train station, your deposit is just a few taps away. Follow this ...

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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 30-01-2021

DCOM & Account Information You Need to Know


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DCOM places great importance on account and customer information security. Therefore, DCOM applies various modern technologies such as integrating OTP codes into the application, using biometric security, etc., to help customers protect their accounts as well as their assets. In addition, ...

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DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 11-05-2026

Official Guide: Updating Your Personal ID and Registered Address


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Keeping your identification and address records current is essential for uninterrupted and secure transactions. To ensure a seamless upload and verification process, please make sure your DCOM App is updated to version 5.7 before you begin. Step 1: From the Main ...

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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 10-04-2026

Send, Share, Earn: How to Get DCOM Points in the DCOM App


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Double the ways to earn, double the rewards! Whether you’re sending money or referring a friend, your DCOM points grow fast. Start maximizing your balance today and turn your points into instant savings. 1️⃣ Earn DCOM Points from Every Completed Remittance ...

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DCOM Filipino Help Center

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Asked: 13-05-2026In: DCOM App

How To Add New Receiver via DCOM App


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Whether it’s for Cash Pickup or Account Deposit, adding a receiver is now easier with the DCOM App! Step 1: Tap the RECEIVER icon.

#dcom add receiver#dcom receiver
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    Can I send dollars to the Philippines using DCOM?

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  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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