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DCOM Money Express

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DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-11-2020In: Others

Are you open during weekends?


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Is DCOM working on weekends?

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Asked: 02-12-2020In: OTP and Password

Can I change my DCOM App password to an easier one?


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Can I change my password to an easier one?

#dcom password#dcom password change
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Asked: 30-07-2025In: DCOM Card

How to Withdraw Money at Lawson ATMs


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With the DCOM GOLD Card, you can now withdraw money from your DCOM Account at any Lawson Bank ATMs nationwide! To avail DCOM Card’s withdrawal function, you must first set a PIN Code via DCOM App. Follow this guide on:

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Asked: 31-07-2025In: Send Money

How to Create your DCOM Virtual Account


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Using the DCOM App, you can make your own personal deposit account powered by PayPay Bank. HOW TO USE THE DCOM VIRTUAL ACCOUNT? 1. You can connect your Virtual Account as your DCOM Main Wallet.

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Asked: 30-11-2020In: Send Money

How to send money to GCASH?


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I want to send money to my receiver’s GCASH Account.

#dcom gcash#dcom send money
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Asked: 30-07-2025In: DCOM App

How to Cash-Out at 7Bank ATMs


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With the DCOM App, you can cash-out or withdraw money from your DCOM Account via 7Bank ATMs! To cash-out your DCOM funds, you have to log-in to your DCOM Account and make a cash-out request. Follow the step-by-step guide below: STEP ...

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Asked: 30-11-2020In: Service fee and Exchange rate

Why is there 500 YEN deduction in my remittance?


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Upon my remittance using DCOM card, it cost additional 500Y besides remittance fee. What is this fee?

#dcom 500 yen#dcom remittance#dcom remittance fee
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Asked: 02-12-2020In: Remittance Statement

Can i ask for a receipt from DCOM?


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I have made several transaction through DCOM. Can I request receipt from DCOM?

#dcom receipt#dcom remittance statement#dcom transaction receipt
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Asked: 30-11-2020In: Send Money

What is DCOM’s bank accounts?


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I want to do bank transfer to DCOM’s account.

#dcom bank#dcom bank account#dcom bank transfer
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Asked: 30-11-2020In: DCOM App

What is my username to log into DCOM App?


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I have already registered DCOM account but do not know my username to log into DCOM app.

#dcom app log-in#dcom username
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    How can I find the exchange rate of JPY to

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    Can I send money to Hongkong / US via DCOM

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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  • TERESA OOISHI VILLANUEVA
    TERESA OOISHI VILLANUEVA added an answer Please I need the transaction successful receipt here 12-09-2025 at 5:19 pm
  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
  • DCOM Filipino Help Center
    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1F Sakae Center Bldg.
3-13-20 Sakae, Naka-ku, Nagoya-shi, Aichi.

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