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DCOM Money Express

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DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-11-2020In: Service fee and Exchange rate

How much is the rate today?


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How can I update DCOM’s exchange rate?

#dcom exchange rate#dcom rate
  • 1 1 Answer
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DCOM Vietnam Help Center
DCOM Vietnam Help Center

DCOM Vietnam Help Center

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DCOM Vietnam Help Center
Asked: 06-02-2024

Guide on Updating Personal Document Using the DCOM App


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Customers can conveniently update their personal information through the DCOM app when their residence card expires, when changing visas, or updating their address. The purpose of updating personal information is twofold: For customers with expired foreign residence cards, DCOM supports a ...

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DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 31-07-2025In: DCOM Card

Deposit using DCOM Card at JP Post Bank ATMs


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With the DCOM Gold Card, you can actually deposit money via JP Post Bank/Yucho ATMs or any Lawson ATMs all throughout Japan. Follow these easy step-by-step guide on how to deposit money via JP Post Bank ATMs.For Deposit via Lawson ...

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Asked: 02-12-2020In: Send Money

How much is the minimum amount that i can send?


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Please tell me the minimum amount per transaction via DCOM.

#dcom minimum amount#dcom minimum amount transaction
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DCOM Filipino Help Center

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Asked: 30-07-2025In: DCOM App

How to Cash-Out at 7Bank ATMs


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With the DCOM App, you can cash-out or withdraw money from your DCOM Account via 7Bank ATMs! To cash-out your DCOM funds, you have to log-in to your DCOM Account and make a cash-out request. Follow the step-by-step guide below: STEP ...

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Asked: 30-11-2020In: Service fee and Exchange rate

Why is there 500 YEN deduction in my remittance?


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Upon my remittance using DCOM card, it cost additional 500Y besides remittance fee. What is this fee?

#dcom 500 yen#dcom remittance#dcom remittance fee
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Asked: 02-12-2020In: DCOM App

How to add my receiver’s GCASH or Paymaya in the app?


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I want to add my receiver’s GCASH or Paymaya in DCOM app

#dcom gcash receiver
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Asked: 30-11-2020In: Receive Money

What Cash Pick-up Locations can my remittance be claimed?


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Where can my receiver claim cash pick-up after I made transaction via DCOM?

#cash pick-up dcom#cash pick-up location#cash pick-up remittance dcom
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DCOM Filipino Help Center
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DCOM Filipino Help Center

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Asked: 31-07-2025

Transfer Money to DCOM JP Post Bank Account via ATM


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You can use your personal JP Post Bank Account to transfer to DCOM’s bank account. You can also use the DCOM Deposit Card (GOLD) for a faster funds reflection, click here for details: Deposit using DCOM Card at Lawson ATMs

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Asked: 02-12-2020In: Others

How do i check my reference number in DCOM App?


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I want to refer DCOM to my friends. Where can I find my reference number?

#dcom refer#dcom referal#dcom reference
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    How can I find the exchange rate of JPY to

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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  • TERESA OOISHI VILLANUEVA
    TERESA OOISHI VILLANUEVA added an answer Please I need the transaction successful receipt here 12-09-2025 at 5:19 pm
  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
  • DCOM Filipino Help Center
    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1F Sakae Center Bldg.
3-13-20 Sakae, Naka-ku, Nagoya-shi, Aichi.

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