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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 30-11-2020In: Remittance Statement

How can i request a remittance statement from DCOM?


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How to request a remittance statement from DCOM? How many remittance statement can I receive from DCOM yearly?

#dcom remittance#dcom remittance statement
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Asked: 02-12-2020In: Receive Money

Can I receive money in Japan from the Philippines?


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I want to receive money in Japan from the Philippines.

#dcom philippines#dcom receive money
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Asked: 30-11-2020In: Send Money

What is DCOM’s JP Post Account?


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I want to know your JP Post Account.

#dcom bank account#dcom jp post#dcom yucho
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Asked: 12-05-2026

Official Guide: Updating Your Nationality via the DCOM App


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Keep your account seamless and compliant with just a few taps. To enjoy a faster and more secure verification process, please ensure that your DCOM App is updated to version 5.7 before proceeding. Step 1: From the Main Screen, tap the ...

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Asked: 02-12-2020In: OTP and Password

Can I change my DCOM App password to an easier one?


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Can I change my password to an easier one?

#dcom password#dcom password change
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Asked: 11-05-2026

Official Guide: Updating Your Personal ID for a New ID Card


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Keep your account active and secure by ensuring your latest identification documents are registered. To enjoy the latest features and a smoother upload experience, please ensure that your DCOM App is updated to version 5.7 before you begin. Step 1: From ...

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Asked: 01-05-2026

Faster verification of your Drivers License for a seamless remittance experience!


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Experience hassle-free registration with DCOM App version 5.7. Follow our step-by-step guide to uploading your Driver’s License via biometrics. The modern way of remitting money is here. Step 1: Tap the “VERIFY YOUR IDENTITY” notification on the Home Page.

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Asked: 02-12-2020In: Send Money

Are there any other deductions for my remittance in the Philippines via DCOM?


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Are there any deductions in the Philippines on the receiving amount?

#dcom remittance
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Asked: 30-06-2026In: DCOM App

How To Add New Receiver via DCOM App


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Whether it’s for Cash Pickup or Account Deposit, adding a receiver is now easier with the DCOM App! STEP 1: Tap the RECEIVER.

#dcom add receiver#dcom receiver
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Asked: 02-12-2020In: Send Money

Is My Number card needed to send money using DCOM?


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Is My number card necessary?

#dcom my number#dcom my number card#dcom registration
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    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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