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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 05-11-2025

How To Submit Proof of Source of Funds – Transactions Exceeding the Limit


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Sending money from Japan to countries like Vietnam, Indonesia, and the Philippines is common. However, many DCOM users have concerns about uploading proof of income for transactions that exceed the limits. To ensure smooth and prompt transactions, customers are advised to ...

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Asked: 02-12-2020In: Send Money

Can i use the service from Philippines to Japan?


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I want to send money from Philippines to Japan. What should I do?

#dcom philippines#dcom send money from philippines
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Asked: 30-11-2020In: Send Money

How many receivers can i register?


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How many receivers can i register and send money to?

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DCOM Vietnam Help Center
DCOM Vietnam Help Center

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Asked: 06-02-2024

Guide on Updating Personal Document Using the DCOM App


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Customers can conveniently update their personal information through the DCOM app when their residence card expires, when changing visas, or updating their address. The purpose of updating personal information is twofold: For customers with expired foreign residence cards, DCOM supports a ...

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What is my username to log into DCOM App?


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I have already registered DCOM account but do not know my username to log into DCOM app.

#dcom app log-in#dcom username
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Asked: 30-11-2020In: Send Money

How to send money to banks in the Philippines?


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I want to send money to banks in the Philippines.

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Asked: 30-11-2020In: Service fee and Exchange rate

How much is DCOM’s service fee or remittance fee?


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How much is DCOM’s service fee or remittance fee? Is it the same with any remittance amount?

#dcom fee#dcom remittance fee#dcom service fee
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Asked: 26-02-2024

Seamless Sending, Instant Savings: Introducing the Next Generation DCOM Card!


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Seamless Sending, Instant Savings: Introducing the Next Generation DCOM Card!

Introducing the Next Generation DCOM Card in English Hướng dẫn sử dụng Thẻ DCOM x LAWSON bằng Tiếng Việt Informasi Lengkap tentang Kartu Gold Baru DCOM

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Asked: 02-12-2020In: DCOM Card

Until how many DCOM’s direct cards can i ask for?


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What is the maximum number of DCOM’s  direct to customer card that I can register?

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Asked: 30-11-2020In: DCOM Card

Can i use DCOM Card in convenience stores?


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Is DCOM card usable in convenience store in Japan?

#dcom card convinience store
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  • TERESA OOISHI VILLANUEVA
    TERESA OOISHI VILLANUEVA added an answer Please I need the transaction successful receipt here 12-09-2025 at 5:19 pm
  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
  • DCOM Filipino Help Center
    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm

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About


DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1F Sakae Center Bldg.
3-13-20 Sakae, Naka-ku, Nagoya-shi, Aichi.

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