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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 05-11-2025

How To Submit Proof of Source of Funds – Transactions Exceeding the Limit


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Sending money from Japan to countries like Vietnam, Indonesia, and the Philippines is common. However, many DCOM users have concerns about uploading proof of income for transactions that exceed the limits. To ensure smooth and prompt transactions, customers are advised to ...

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Asked: 30-11-2020In: Send Money

How to send money to GCASH?


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I want to send money to my receiver’s GCASH Account.

#dcom gcash#dcom send money
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Asked: 21-02-2024

#DCOMHowTo Request DCOM Premier Club Cards


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You can now request DCOM Cards easily all within the DCOM App. Open your DCOM APP and click Manage DCOM Cards

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Asked: 30-07-2025In: DCOM App

How to Make a Transaction via DCOM App


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How To Send Money Using The New DCOM App

With the latest update of the new DCOM App, sending money through DCOM Money Express is now easier, faster, and guaranteed safe! STEP 1: Tap the Send icon.

#dcom send money#dcom send money from philippines#send money time
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Asked: 02-12-2020In: New Registration

Why is selfie needed for DCOM registration process?


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Why I have to take my selfie when registering DCOM account? What is it for?

#dcom registration#dcom security#dcom user verification#dcom verification
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Asked: 02-12-2020In: New Registration

What receiver’s IDs are accepted?


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What IDs are accepted for my receivers?

#dcom receiver#dcom receiver id#dcom registration
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Asked: 19-11-2020In: OTP and Password

Ano po yung OTP?


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Hindi po ako makapag-log in. Ano po ba yung OTP? Para saan po yun?

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Asked: 30-11-2020In: DCOM Card

How do I use DCOM Card?


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I received DCOM card but do not know how to use.

#dcom remittance card#dcom service
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Asked: 02-12-2020In: Send Money

I sent money but my receiver cannot claim. Can I change my receiver?


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Can I change my receiver because I have already sent money but my receiver can not claim?

#dcom receiver#dcom send money
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Asked: 02-12-2020In: Others

Until what time is DCOM open today?


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I want to know the open time of DCOM today.

#dcom open hour#dcom open time
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    How can I find the exchange rate of JPY to

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    Can I send dollars to the Philippines using DCOM?

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    Can I send money to Hongkong / US via DCOM

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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  • TERESA OOISHI VILLANUEVA
    TERESA OOISHI VILLANUEVA added an answer Please I need the transaction successful receipt here 12-09-2025 at 5:19 pm
  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
  • DCOM Filipino Help Center
    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
  • DCOM Help Center
    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm

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About


DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1F Sakae Center Bldg.
3-13-20 Sakae, Naka-ku, Nagoya-shi, Aichi.

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