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DCOM Money Express

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DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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DCOM Filipino Help Center
Asked: 01-05-2026

You Asked, We Listened: Seven Bank ATM Deposits Are Now Available!


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To provide you with the most convenient remittance experience, DCOM Deposit Cards are now usable at Seven Bank ATMs. Whether you are at a 7-Eleven or a major train station, your deposit is just a few taps away. Follow this ...

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DCOM Filipino Help Center

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DCOM Filipino Help Center
Asked: 13-05-2026

Transfer Money to DCOM MUFG Account via ATM


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You can use your personal MUFG Bank Account to transfer to DCOM’s bank account. You can also use the DCOM Deposit Card (GOLD) for a faster funds reflection, click here for details: Deposit using DCOM Card at Lawson ATMDeposit ...

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DCOM Filipino Help Center

DCOM Filipino Help Center

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DCOM Filipino Help Center
Asked: 05-05-2026

Redeem Points, Maximize Your Balance


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Maximize the power of your balance! Apply your DCOM points to your transactions and enjoy lower fees. It’s the smartest way to send more while spending less and make sure to update your DCOM App to latest version 5.7. Follow ...

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Asked: 02-12-2020In: Send Money

Is My Number card needed to send money using DCOM?


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Is My number card necessary?

#dcom my number#dcom my number card#dcom registration
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Asked: 30-11-2020In: DCOM Card

How to request DCOM Direct to Receiver Card?


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I want to request DCOM Card that send money automatically to receiver. What is the maximum number of this card I can receive?

#dcom card request#dcom direct#dcom direct card#dcom silver
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Asked: 02-12-2020In: DCOM Card

Until how many DCOM’s direct cards can i ask for?


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What is the maximum number of DCOM’s  direct to customer card that I can register?

#dcom direct card
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Asked: 30-11-2020In: Service fee and Exchange rate

Are there other charges aside from Remittance Fee?


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I want to know if there are any other fees when using DCOM service besides remittance fee?

#dcom deposit fee#dcom fee#dcom service fee
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Asked: 02-12-2020In: Receive Money

How many days until my receiver can claim the remittance for cash pick-up via DCOM?


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How long does it take until my receiver can claim the remittance for cash pick-up via DCOM?

#dcom cash pick-up#dcom receive money#dcom receiver
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Asked: 30-11-2020In: Service fee and Exchange rate

Why is there 500 YEN deduction in my remittance?


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Upon my remittance using DCOM card, it cost additional 500Y besides remittance fee. What is this fee?

#dcom 500 yen#dcom remittance#dcom remittance fee
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DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

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Asked: 12-05-2026

Official Guide: Updating Your Nationality via the DCOM App


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Keep your account seamless and compliant with just a few taps. To enjoy a faster and more secure verification process, please ensure that your DCOM App is updated to version 5.7 before proceeding. Step 1: From the Main Screen, tap the ...

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    Can I send dollars to the Philippines using DCOM?

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    How to send money to banks in the Philippines?

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    Is there a fee for requesting Remittance Statement?

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    There is no issued date in my receiver's ID, what

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  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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