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DCOM Money Express

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DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

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Asked: 13-05-2026In: DCOM App

How to Set PIN Code for DCOM Card Withdrawal


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You now have the power to withdraw money using the DCOM Gold Card at any JP Post Bank/Yucho or Lawson ATMs nationwide! To utilize this feature, you must first set up your PIN. Here’s how: Step 1: On the Home screen, tap ...

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Asked: 30-01-2021

DCOM & Account Information You Need to Know


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DCOM places great importance on account and customer information security. Therefore, DCOM applies various modern technologies such as integrating OTP codes into the application, using biometric security, etc., to help customers protect their accounts as well as their assets. In addition, ...

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Asked: 02-12-2020In: Send Money

Can I send dollars to the Philippines using DCOM?


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Can DCOM send dollars to Philippines?

#dcom philippines#dcom send money philippines
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Asked: 28-04-2025In: DCOM App

The NEW & IMPROVED DCOM APP — it’s finally here!


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New and Improved DCOM App

We are very proud to announce the release of the greatest update the DCOM app has ever received — yet! Improved ...

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Asked: 01-05-2026

The Wait is Over: Seven Bank ATM Deposits Are Now Available!


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Experience the Convenience You’ve Been Asking For Available 24/7 Nationwide. Follow these simple steps to fund your account and send money home instantly using any of the 27,000+ Seven Bank ATMs across Japan. Step 1: Insert your DCOM Card

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Asked: 02-12-2020In: DCOM Card

What is the direct to receiver card used for?


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What is the purpose of DCOM’ s direct to receiver card?

#dcom direct card#dcom direct to customer card#dcom receiver card
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Asked: 02-12-2020In: DCOM App

How to add my receiver’s GCASH or Paymaya in the app?


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I want to add my receiver’s GCASH or Paymaya in DCOM app

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Asked: 30-11-2020In: Send Money

How many receivers can i register?


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How many receivers can i register and send money to?

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Asked: 11-05-2026

Official Guide: Updating Your Personal ID and Registered Address


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Keeping your identification and address records current is essential for uninterrupted and secure transactions. To ensure a seamless upload and verification process, please make sure your DCOM App is updated to version 5.7 before you begin. Step 1: From the Main ...

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Asked: 30-11-2020In: Others

Can I send my ID in messenger?


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Is it OK if I send my ID via messengers to DCOM for verification’s purpose?

#dcom id#dcom verification
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    Can I send dollars to the Philippines using DCOM?

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    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
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    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
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    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
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    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
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    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

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About


DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

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