Sign Up

Continue with Facebook
Continue with Google
or use

Have an account? Sign In Now

Sign In

Continue with Facebook
Continue with Google
or use

Forgot Password?

Don't have account, Sign Up Here

Forgot Password

Lost your password? Please enter your email address. You will receive a link and will create a new password via email.

Have an account? Sign In Now

You must login to ask question.

Continue with Facebook
Continue with Google
or use

Forgot Password?

Need An Account, Sign Up Here
Sign InSign Up

DCOM Money Express

DCOM Money Express Logo DCOM Money Express Logo

DCOM Money Express Navigation

  • EnglishEnglish
    • Tiếng ViệtTiếng Việt
    • 日本語日本語
    • EnglishEnglish
    • TagalogTagalog
    • Bahasa IndonesiaBahasa Indonesia
Search
Ask A Question

Mobile menu

Close
Ask a Question
  • Home
  • New Registration
  • DCOM Card
  • DCOM App
  • OTP and Password
  • Service fee and Exchange rate
  • Remittance Statement
  • Send Money
  • Receive Money
  • Submit Identify Documents
  • Others
  • EnglishEnglish
    • Tiếng ViệtTiếng Việt
    • 日本語日本語
    • EnglishEnglish
    • TagalogTagalog
    • Bahasa IndonesiaBahasa Indonesia

DCOM HELP CENTER

DCOM Help Center is a FAQ website. Learn more about popular topics and find resources that will help you answer all of your questions about DCOM's services.

Register a new DCOM Card
What's your question?
  • Recent Questions
  • Most Answered
  • Answers
  • No Answers
  • Most Visited
  • Most Voted
  • Random

Discy Latest Questions

DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

  • 49 Questions
  • 1 Answer
  • 0 Best Answers
  • 348 Points
View Profile
  • 0
DCOM Filipino Help Center
Asked: 30-06-2026In: DCOM Card

Deposit using DCOM Card at JP Post Bank ATMs


  • 0

With the DCOM Gold Card, you can actually deposit money via JP Post Bank/Yucho ATMs or any Lawson ATMs all throughout Japan. Follow these easy step-by-step guide on how to deposit money via JP Post Bank ATMs. STEP 1. Press ENGLISH ...

  • 0 0 Answers
  • 5k Views
Answer
Customer
Customer

Customer

  • 70 Questions
  • 0 Answers
  • 0 Best Answers
  • 92 Points
View Profile
  • 0
Customer
Asked: 02-12-2020In: OTP and Password

Can I change my DCOM App password to an easier one?


  • 0

Can I change my password to an easier one?

#dcom password#dcom password change
  • 7 7 Answers
  • 4k Views
Answer
DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

  • 49 Questions
  • 1 Answer
  • 0 Best Answers
  • 348 Points
View Profile
  • 0
DCOM Filipino Help Center
Asked: 01-05-2026

You Asked, We Listened: Seven Bank ATM Deposits Are Now Available!


  • 0

To provide you with the most convenient remittance experience, DCOM Deposit Cards are now usable at Seven Bank ATMs. Whether you are at a 7-Eleven or a major train station, your deposit is just a few taps away. Follow this ...

  • 0 0 Answers
  • 420 Views
Answer
Customer
Customer

Customer

  • 70 Questions
  • 0 Answers
  • 0 Best Answers
  • 92 Points
View Profile
  • 0
Customer
Asked: 30-11-2020In: Receive Money

What Cash Pick-up Locations can my remittance be claimed?


  • 0

Where can my receiver claim cash pick-up after I made transaction via DCOM?

#cash pick-up dcom#cash pick-up location#cash pick-up remittance dcom
  • 1 1 Answer
  • 5k Views
Answer
Customer
Customer

Customer

  • 70 Questions
  • 0 Answers
  • 0 Best Answers
  • 92 Points
View Profile
  • 0
Customer
Asked: 02-12-2020In: DCOM Card

Can my DCOM card be sent in a different address?


  • 0

I have already registered for DCOM account and DCOM card. Can my DCOM card be sent to different address?

#receive dcom card
  • 1 1 Answer
  • 2k Views
Answer
DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

  • 49 Questions
  • 1 Answer
  • 0 Best Answers
  • 348 Points
View Profile
  • 0
DCOM Filipino Help Center
Asked: 12-05-2026

Official Guide: Updating Your Nationality via the DCOM App


  • 0

Keep your account seamless and compliant with just a few taps. To enjoy a faster and more secure verification process, please ensure that your DCOM App is updated to version 5.7 before proceeding. Step 1: From the Main Screen, tap the ...

  • 0 0 Answers
  • 140 Views
Answer
Customer
Customer

Customer

  • 70 Questions
  • 0 Answers
  • 0 Best Answers
  • 92 Points
View Profile
  • 0
Customer
Asked: 30-11-2020In: Service fee and Exchange rate

Are Cash Pick-up and Account Deposit fees the same?


  • 0

Are there any difference in DCOM’s Remittance Fee or Service fee for both Cash Pick-up and Account deposit?

#dcom account deposit#dcom cash#dcom cash pick-up fee#dcom deposit fee#dcom fee
  • 1 1 Answer
  • 4k Views
Answer
Customer
Customer

Customer

  • 70 Questions
  • 0 Answers
  • 0 Best Answers
  • 92 Points
View Profile
  • 0
Customer
Asked: 02-12-2020In: Send Money

Is My Number card needed to send money using DCOM?


  • 0

Is My number card necessary?

#dcom my number#dcom my number card#dcom registration
  • 1 1 Answer
  • 2k Views
Answer
DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

  • 49 Questions
  • 1 Answer
  • 0 Best Answers
  • 348 Points
View Profile
  • 0
DCOM Filipino Help Center
Asked: 10-04-2026

Send, Share, Earn: How to Get DCOM Points in the DCOM App


  • 0

Double the ways to earn, double the rewards! Whether you’re sending money or referring a friend, your DCOM points grow fast. Start maximizing your balance today and turn your points into instant savings. 1️⃣ Earn DCOM Points from Every Completed Remittance ...

  • 0 0 Answers
  • 434 Views
Answer
DCOM Filipino Help Center
DCOM Filipino Help Center

DCOM Filipino Help Center

  • 49 Questions
  • 1 Answer
  • 0 Best Answers
  • 348 Points
View Profile
  • 0
DCOM Filipino Help Center
Asked: 30-06-2026In: Send Money

How to Create your DCOM Virtual Account


  • 0

Using the DCOM App, you can make your own personal deposit account powered by PayPay Bank. HOW TO USE THE DCOM VIRTUAL ACCOUNT? 1. You can connect your Virtual Account as your DCOM Main Wallet.

  • 0 0 Answers
  • 1k Views
Answer
1 … 10 11 12

Sidebar

Ask A Question

User Ranking

DCOM Vietnam Help Center

DCOM Vietnam Help Center

  • 2 Questions
  • 1k Points
DCOM Indonesia Help Center

DCOM Indonesia Help Center

  • 0 Questions
  • 349 Points
DCOM Filipino Help Center

DCOM Filipino Help Center

  • 49 Questions
  • 348 Points
DCOM Help Center

DCOM Help Center

  • 0 Questions
  • 206 Points
DCOM Vietnam Help Center

DCOM Vietnam Help Center

  • 0 Questions
  • 189 Points
  • Popular
  • Answers
  • Customer

    Can I send dollars to the Philippines using DCOM?

    • 0 Answers
  • Customer

    Can I send money to Hongkong / US via DCOM

    • 1 Answer
  • Customer

    How to send money to banks in the Philippines?

    • 0 Answers
  • Customer

    Is there a fee for requesting Remittance Statement?

    • 0 Answers
  • Customer

    How to register in DCOM?

    • 0 Answers
  • Isabelita Fernandez Hatayama
    Isabelita Fernandez Hatayama added an answer Thanks. 06-12-2024 at 12:10 pm
  • DCOM Vietnam Help Center
    DCOM Vietnam Help Center added an answer You cannot use the DCOM card to withdraw money from… 04-12-2020 at 8:35 pm
  • DCOM Filipino Help Center
    DCOM Filipino Help Center added an answer Unfortunately, We don't have that service yet. Just follow our… 03-12-2020 at 11:36 pm
  • DCOM Help Center
    DCOM Help Center added an answer Choose ACCOUNT DEPOSIT > GCASH (PAYMAYA) 02-12-2020 at 5:39 pm
  • DCOM Help Center
    DCOM Help Center added an answer As of now, we are not yet available for the… 02-12-2020 at 5:37 pm

Question Tags

dcom direct card dcom fee dcom philippines dcom receive money dcom receiver dcom register dcom registration dcom remittance dcom remittance statement dcom remittance time dcom send money dcom verification how to register dcom one-time password otp

Explore

  • Home
  • New Registration
  • DCOM Card
  • DCOM App
  • OTP and Password
  • Service fee and Exchange rate
  • Remittance Statement
  • Send Money
  • Receive Money
  • Submit Identify Documents
  • Others

Footer

About


DCOM Money Express, a money transfer service to more than 200 countries, based in Tokyo, Japan. Operated by D. COMMUNICATIONS, INC. under Money Transmitter Registered No. 00001 issued by the Hokuriku Local Finance Bureau of Japan since 2011.

HEAD OFFICE

Address: 6F Across Shinkawa Bldg.,
1-8-8 Shinkawa, Chuo-ku, Tokyo.
Tel: 03-6661-2477
Fax: 03-6661-9181
E-mail: cs@sendmoney.co.jp

DCOM NAGOYA BRANCH

Address: 1B, 1F Nagoya Sakae Bldg,
5-1 Buheicho, Higashi-ku, Nagoya-shi, Aichi.

Connect with us

Copyright © 2021 D. Communications, Inc. All Rights Reserved.